Credit Control

Should a current account be unpaid after invoiced due-date. IMS will notify the client via sms or email as to the account arrears. IMS will offer the client a minimum of 5 days and set a final date to ammend / correct the outstanding amount

Should the client not adhere to our request by due-date. IMS will have no alternative but to discontinue the electricity supply due to breach of arrangement.

When a consumer has paid an account by way of a cheque, and their bank returns the cheque unpaid, for whatever reason, the full amount of that cheque must immediately be paid in cash by the consumer, failing which the electricity supply to their premises will be discontinued.

If a consumer displays a history of unpaid / dishonoured cheques, and/or false proof of payments, IMS reserves the right to refuse any further cheque payments and/or proof of payments, and will only accept cash payments until the trust relationship is restored.

The services of an international debt collection company are employed to recover debt owed by consumers who have absconded and neglect to pay their final accounts.

After hours service

As a value added service, Impact Meters provides an after hours service for electricity interruptions till 21H30
Tel 012 763 8200