Discontinuation of Services

There are a number of circumstances around which Impact Meter Services will discontinue the electricity supply to a consumer's premises.

  • No agreement:


    A consumer must complete and sign a application/agreement form with IMS for the supply of electricity/water to their premises before they move into the unit. Should they fail to provide IMS with the completed and signed agreement, their electricity supply will be discontinued on the basis that no agreement exists with IMS for the supply of a service.

  • No deposit / Insufficient deposit:


    The deposit required from a consumer must be paid with before occupation. Failing to do so will result in the electricity supply being discontinued until such time as the deposit is received.

  • Account in arrears:


    The electricity supply to premises may be discontinued if an account goes into arrears.

    For services to be fully restored, the full outstanding amount due and a reconnection fee, as determined by IMS, needs to be paid and proof thereof needs to be sent to IMS. Restoration of services can take up to 24 hours, depending on customer volume.

  • Premises vacated:


    When a premises is vacated by a tenant, they must notify IMS in writing as to date of their move. A final reading is then taken on or about the date that the premises is vacated, and the electricity supply is switched off. The electricity supply to the premises will only be re-connected once a new tenant has paid a deposit and signed and agreement with IMS for the supply of electricity and water.

After hours service

As a value added service, Impact Meters provides an after hours service for electricity interruptions till 21H30
Tel 012 763 8200