Invoicing Process

Invoices are system-generated and contain details of the charges that the consumer must pay. These charges are specified and include capacity charges (business), electricity unit costs, KVA charges, water unit costs, VAT etc. The invoices also specify the consumption period for which the charges on the invoice appear for the amount of days.

Any consumer may however, at any time, via email or telephonically enquire as to the balance and/or status of his account, and the relevant information and/or statements will be sent to them on request.

All invoices, as per client request, are posted, emailed or MMSed to their last known addres. IMS is reliant on the SA Post Office and external communication service providers for the punctual delivery of accounts. It does happen from time to time that invoices are undelivered, due to unforeseen circumstances, such as postal strikes or service provider firewall settings. IMS therefore cannot be held liable for undelivered invoices. In such cases, contact your internet service provider and/or post office concerning the status.

After hours service

As a value added service, Impact Meters provides an after hours service for electricity interruptions till 21H30
Tel 012 763 8200