Take-on Procedures

Once a landlord, building owner or property management company has taken the decision to make use of IMS for the future electricity / water management of their building / complex, the following procedures are applied by Impact Meter Services to ensure an orderly and smooth transition from the previous electricity management company / system.
  • Pre take-on negotiation and notification.


    Senior representatives of IMS will enter into negotiation with the landlord to determine the precise requirements that he may have with regards to his building. The method of recovery for electricity/water costs of communal and service areas will be discussed and agreed upon and a letter of appointment will be required, wherein the management of electricity / water for the building / complex concerned is delegated to IMS.


    The Landlord will be asked to notify the consumers in writing of the impending take-over by IMS and a copy thereof will be given to IMS. This is essential to ensure that consumers are not caught by surprise when they are asked to sign agreements with IMS for their electricity / water supply, and also to pay the deposits that may be required from them.

    A take-over date will be agreed upon with the landlord / managing agent.


  • Introduction to consumers.


    Where possible (mostly business premises) a senior management member will visit each consumer on the take-on date with a letter of introduction, an application/agreement form for completion and the consumer will be informed of the deposit that is required for the opening of his account with IMS. The consumer will be asked to have the completed application form available at his premises for collection on a date as determined by IMS. (This allows the consumer enough time to peruse the terms and conditions of the agreement).


    The take-on procedure at domestic complexes vary from place to place as there may already be consumers on the premises or not. Take-on procedures are adapted accordingly.


  • Take-on inspection and certification.

    Technical staff of IMS will also visit each individual premises in the building/complex that is being taken over. They will ensure that the electricity meter of each premises is indeed the correct meter for that premises, that it is functioning properly, and that it is adequately sealed to prevent tampering. A start reading of the meter is also taken and recorded, and this reading constitutes the opening meter reading of the consumer's account with IMS.


  • Collection of deposits:

    Deposits will be required from consumers within 30 days of the take-on date. If deposits are not received in time, normal credit control procedures will be instituted. Impact Meter Services will however grant extensions or terms for the payment of such deposits in monthly instalments at it's own discretion. Tenants who wish to make representation in this regard may do so in writing, addressed to the credit manager. As a general rule, such extensions and terms will only be granted in the case of consumers who are required to pay larger deposits (R5000.00 +).


    Where IMS is already managing the electricity / water accounts of a building / complex, and a consumer vacates a premises within such a building/complex, the electricity supply to that premises will be switched off by IMS. Any consumer subsequently moving into that premises will be required to pay his deposit before the electricity supply will be re-connected.

After hours service

As a value added service, Impact Meters provides an after hours service for electricity interruptions till 21H30
Tel 012 763 8200