We take this opportunity to assure all our clients of our commitment to the highest service standards, integrity, and honest business practice at all times, and we trust that your future dealings with us will be to your total satisfaction.
Impact Meter Services provides a utility management service to multi-tenanted premises where the City Council only provides a bulk electricity/water supply to the perimeter. A developer/landlord/body corporate contracts our services in this regard, and after that, we register with the City Council as the bulk consumer of electricity/water at those premises. Impact, therefore, becomes responsible for a monthly payment of the bulk supply account to the Council.
In turn, Impact measures the individual tenant's consumption within the premises and bills them accordingly. Companies like ours are referred to as "re-sellers" and the municipal electricity by-laws. The National Energy Regulator and the City Council prescribe the tariffs that re-sellers must charge to consumers. No "markup" may be made on electricity/water consumption.
As Impact Meter Services pays the bulk-supply account to the Council every month, we essentially become the electricity supplier to the consumer within the premises. This means that we are entitled to discontinue the electricity/water supply of any consumer whose account falls into arrears or who has no written agreement with us for the supply of electricity/water
Impact Meter Services supplies and maintains the electricity meters within a complex free of charge. These meters are physically read every month (no estimates are done if at all possible). These readings and the meter numbers are reflected on the monthly invoice issued to every consumer within the premises. The electricity meters remain the property of Impact Meter Services at all times.