Final accounts are prepared for consumers who vacate their premises based on the meter reading taken on or about the day after they leave or on the day that IMS received notice that they have removed the premises. The deposit IMS holds is credited to the account in payment for the last month's electricity consumption at the premises concerned. Should there be any portion of the residue left, it will be refunded to the consumer via electronic bank transfer.
If the deposit is insufficient to settle the final account, an invoice for the difference is sent to the consumer's last known email address. Debt collection procedures are initiated if no payment is received before or on the due date.
Consumers are held responsible for electricity/water consumption at the premises until written notice is received from them that the premises are being vacated.